- Experiential physical disability exercise
Participants are assigned a physical disability upon arrival (sitting in a wheelchair, reduced vision or hearing, etc.). They are then challenged to go through a customer journey with their disability. During this exercise the participants are confronted with various barriers (registering at the reception, taking the elevator, getting coffee, etc.). - Persona mapping physical disability
After the experiential exercise, extensive time is taken for reflection in separate groups and according to the type of disability. A co-lecturer (disability expert) also participates in each reflection group. The intention is for each reflection group to draw up a persona that maps out the main characteristics. - Exchange in group
Based on the drawn-up personas, the most important insights from each reflection group are shared with the other groups. There is room to ask questions and we provide a number of general principles regarding accessibility for each type of disability. The co-lecturers complement this with practical tips and tricks. - Experiential exercise on cognitive impairment
During a second experiential exercise, participants are exposed to a number of characteristics of cognitive impairment (more specifically ASD, mental disability, ABD). The focus is on a combination of overstimulation of the senses and difficulty with socially desirable behaviors. This is done in a context where behaviors, sensory stimuli and words take on different meanings. In this way, participants experience what life is like for people with cognitive support needs. - Persona mapping cognitive disability
We discuss in groups what the participants thought of the exercise. Their experience is especially central. We also show the testimony of several individuals with cognitive support needs. This gives a good picture of their environment and what concerns them. We re-map all collected information based on person mapping. We also consider the general principles related to cognitive support needs. - Group discussion
Based on an inspiring Ted Talk, we will discuss with the group the underlying social problem that people with disabilities constantly face. An exchange with the experts present guarantees many additional insights. - Evaluation and feedback
We wrap up by having everyone articulate their main insights of the day.